Grievance Redressal & Customer Support Policy

1. Our Commitment

At Aurumedge Advisory Private Limited ("Aurumedge Capital"), customer satisfaction and transparent communication are at the core of our financial facilitation services. We strive to provide seamless assistance for all product categories, including Business Loans, Home Loans, Personal Loans, Mutual Funds, and Insurance. We recognize that timely resolution of customer queries and grievances is vital to building long-term trust.

2. How to Reach Customer Support (Level 1)

If you have any questions, loan application queries, or initial complaints, you can contact our dedicated support team through any of the following channels:

We aim to acknowledge all queries and support requests within 24 to 48 hours of receipt.

3. Grievance Redressal Escalation Matrix

If your issue has not been resolved to your satisfaction through Level 1 Customer Support within the stipulated timeframe, you can escalate the matter through our structured escalation matrix:

4. Information Required While Raising a Complaint

To ensure a prompt investigation and resolution, please provide the following details when registering a complaint:

• Full Name and Registered Mobile Number / Email Address
• Application Reference ID or Loan/Service Identifier (if applicable)
• A clear, concise description of the issue or grievance
• Copies of any relevant supporting documents or communication records